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Terms of Service

Last updated: July 4, 2026

Welcome to Sunllo Central Business Nexus ("the Service"). These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and the provider of the Service governing your access to and use of the Service. By registering, clicking to accept, or using the Service, you acknowledge that you have read, understood and agree to these Terms; if you enter into these Terms on behalf of an entity, you represent that you are authorized to bind that entity. If you do not agree, do not use the Service.

1. Definitions

  • "Cloud edition": the multi-tenant SaaS provided by subscription and hosted by us.
  • "On-premise edition": the offline edition licensed under a perpetual license and deployed in the customer's own environment.
  • "Workspace / tenant": the dedicated subdomain and isolated database instance you obtain upon registration.
  • "Users": accounts you create and authorize to access your workspace (including staff and external collaborators).
  • "Customer Content": data you or your Users enter, upload or generate in the Service.

2. Accounts, eligibility & security

  • You must provide accurate, complete and current registration information. The registrant is the workspace's top administrator and may create and manage other User accounts and permission groups.
  • You must safeguard your account and password and are responsible for all activity under them. Notify us immediately of any unauthorized use.
  • You must ensure your Users comply with these Terms and are responsible for their acts and omissions.
  • The Service is not offered to persons below the age of legal capacity; you represent that you have capacity to contract.

3. The Service & changes

The Service integrates sales, projects, procurement & inventory, finance, HR & payroll and an AI assistant. We may add, modify or discontinue features at any time for improvement, operations, security or legal compliance; we will make reasonable efforts to notify you in advance of material feature removals.

4. Free trial

The cloud edition includes a one-month free trial with no credit card required. If you do not subscribe by the end of the trial, some workspace features (such as creating and editing data) will be restricted, and the workspace may be suspended or deleted after a period; trial data is retained if you subscribe during or after the trial. We may change or discontinue trial offers at any time.

5. License & scope

Subject to your compliance with these Terms and (for the cloud edition) payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service for your internal business purposes during the subscription or license term. The cloud edition is provided per the seats and features of your chosen plan; the on-premise edition is used per the edition, seats and maintenance period stated in your license file. You may not exceed licensed seats, resell, time-share, or circumvent licensing.

6. Subscription, billing, taxes & renewal

  • The cloud edition is subscription-based; fees, plans and billing cycles are as shown at checkout. Online payments are currently processed via Stripe (NewebPay coming soon); Enterprise and Partner plans may be negotiated via the platform backend.
  • Unless otherwise agreed, subscriptions renew automatically at the end of each period for the same cycle until you cancel. You may cancel anytime from the account page; cancellation takes effect at the end of the current period.
  • Fees exclude taxes; applicable taxes (e.g. VAT/business tax) are your responsibility. On overdue payment, we may suspend or restrict the Service.
  • Except as required by law or otherwise agreed by us in writing, paid fees are non-refundable. Price changes will be announced or notified a reasonable time before renewal.

7. Acceptable use

You must not, and must not permit others to: (a) engage in unlawful conduct or infringe others' rights; (b) upload malware or attempt unauthorized access, penetration or stress testing; (c) interfere with the integrity or performance of the Service or circumvent usage and license limits; (d) reverse engineer, decompile or crack the licensing (except where expressly permitted by law); (e) access the Service through automation in a manner that affects other users; or (f) upload personal data you have no lawful basis to process. We may remove content and suspend or terminate access for violations.

8. Customer Content & ownership

You retain all rights in your Customer Content. You grant us the right to process it as necessary to provide, operate, back up and support the Service. You represent that you have the necessary lawful rights and consents for the Customer Content (including any personal data therein). Protection of Customer Content is further governed by the Privacy Policy & Data Statement.

9. Data export, retention & deletion

During the subscription you may export data within the Service. You may delete your workspace from the account page; its database and content are then permanently removed and cannot be recovered (except where retention is required by law). After termination, unless required by law or otherwise agreed, we may delete Customer Content after a reasonable period; please complete your export and backup before termination.

10. Intellectual property

All intellectual property in the Service's software, interface, trademarks, documentation and content belongs to us or our licensors. Except as expressly granted, you obtain no rights. If you provide suggestions (feedback), we may use them without restriction or compensation.

11. Confidentiality

Each party shall keep confidential the other's non-public information (including pricing, technical and operational information) obtained through the Service, use it only to perform these Terms, and protect it with reasonable care; except where disclosure is required by law or a competent authority.

12. Third-party services

The Service integrates third parties (e.g. Google Gemini, Stripe, Microsoft Azure / SharePoint) to provide certain features. Those services are governed by their own terms and policies, and their availability and accuracy are the responsibility of the respective providers. Related data processing is described in the Privacy Policy & Data Statement.

13. Availability & support

We use reasonable efforts to keep the cloud edition available but may suspend it temporarily for maintenance, updates or security, with advance notice where practicable. Except for any service levels (SLA) stated in your plan, we do not guarantee a specific uptime. For the on-premise edition, deployment, backup, security and availability are the customer's responsibility.

14. Warranty disclaimer

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Disclaimers for AI output and automated calculations are further detailed in the Disclaimer.

15. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages (including loss of data, business interruption, lost profits or goodwill); and our total aggregate liability under these Terms is capped at the total fees you actually paid to us in the twelve months preceding the claim. The foregoing does not apply to liability that cannot be limited by law.

16. Indemnification

You will, to the extent permitted by law, indemnify and hold us harmless from third-party claims or damages arising from your or your Users' breach of these Terms, unlawful use of the Service, or Customer Content that infringes third-party rights.

17. Suspension & termination

We may suspend or terminate your access if you breach these Terms, fail to pay when due, or pose a risk to the Service or others. You may terminate the subscription per the cancellation terms above. Either party may also terminate on the other's material breach that is not cured within a reasonable period after notice. Sections that by their nature should survive (e.g. 8, 9, 10, 11, 15, 16, 20) survive termination.

18. Force majeure

Neither party is in breach for failure or delay in performance caused by events beyond its reasonable control, such as natural disasters, war, strikes, telecom or power outages, governmental acts, or third-party service disruptions, for the duration of such events.

19. Assignment

You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a reorganization, merger or transfer of assets.

20. Changes, severability & entire agreement

Updates will be posted on this page with a revised "Last updated" date; we will give additional notice for material changes, and continued use after an update constitutes acceptance. If any provision is held invalid, the remaining provisions remain in effect. These Terms together with the Privacy Policy & Data Statement and the Disclaimer constitute the entire agreement between the parties regarding the Service.

21. Governing law & disputes

These Terms are governed by the laws of the Republic of China (Taiwan). Disputes arising from the Service or these Terms shall first be resolved in good-faith negotiation; failing which, the Taiwan Taipei District Court shall have jurisdiction as the court of first instance.

22. Contact

For questions, contact: [email protected]